How We’re Keeping Patients Safe During the COVID-19 Recovery

Guided by our internationally respected infection prevention experts and recommendations from the Centers for Disease Control and Prevention (CDC), we have taken a number of steps in addition to our standard rigorous infection control measures to ensure our facilities remain safe places for you to confidently receive care.

Restricting Visitors

Our temporary visitor policy restricts visitors to reduce the number of people in our facilities and, therefore, the risk of exposure between patients, visitors and staff.  We understand this can be difficult and appreciate your understanding.

Masks and Hand Sanitizer

  • Masks for Staff:  All staff wear masks. The type of mask staff members wear is determined by the type of care they provide, to best ensure their safety and the safety of our patients.

  • Masks for Patients and Visitors: All patients and anyone with them will be asked to wear a mask or cloth face covering while in our health care facilities. You may bring your own, or if you don’t have one, face masks will be available for you.

  • Hand Sanitizer:  Everyone is asked to sanitize their hands immediately prior to the appointment. Hand sanitizer will be available if you do not have any.  In addition, each member of our health care staff sanitizes their hands before and after each patient encounter.

Screening and Testing

  • Screening for COVID-19 Symptoms: We screen all patients and visitors for COVID-19 symptoms. You will be contacted by our program prior to an appointment to ask whether you are experiencing any symptoms. In addition, when you arrive for your appointment, you and anyone with you will also be asked about any cough, fever and other symptoms of respiratory virus infection that you or others in your household may be experiencing. Your temperature will be taken. Staff are also screened for COVID-19 symptoms each day.

Cleaning, Reorganization and Check-In Options

  • Common Areas: The mobile van and any communal space will be cleaned often with special attention to frequently touched surfaces including doorknobs, armrests and handrails.

  • Remain in Your Car When You Arrive: We ask that every child and their caregiver remain in their car unless they are told otherwise. Please call >>>>> as soon as you arrive to begin your COVID-19 Symptom Screening. If you do not have a working cell phone, please pull into the parking lot and remain in your car until a staff member